How do I file a claim, and what assistance does the veterinary office need to provide?
Filing a PurinaCare® claim is easy. You simply print out the one page claim form from our website before you bring your pet in for veterinary care. You fill out the section at the top and the veterinary office fills out the rest, including a diagnosis (or clinical signs if a diagnosis is not available). You then send the claim to us along with a copy of your receipt or invoice, keeping a copy for yourself. We pay eligible completed claims as quickly as we can.
Should I pay my veterinarian at the time services are rendered or wait until I receive reimbursement from PurinaCare?
You should pay for veterinary services at the time they are rendered.
What level of reimbursement will I receive after my annual deductible is met?
Is there a maximum amount for certain claims?
How long does it take to get reimbursed?
Our goal is to process all eligible completed claims as quickly as we can.
Am I limited in my choice of veterinarians?
No. You may choose any veterinarian licensed in the state in which the services were performed.
Is a referral needed to see a board certified veterinary specialist?
No.
Are there fee limits for routine annual services covered under a PurinaCare® Plus Preventive Care policy?
Yes, we used recent fee surveys from reputable national veterinary associations to help establish our reimbursement guidelines for routine preventive care procedures like vaccinations, flea control, physical exams and spays and neuters. In many cases, our fee limits actually exceed these guidelines. Our objective is to encourage policyholders to seek and obtain the latest and best available routine preventive care, not to set fees for these important procedures. Sample policies are available at
PurinaCare® plus Preventive Care SAMPLE Policy and
PurinaCare® without Preventive Care SAMPLE Policy, but please refer to actual policy for complete terms, conditions, limitations and exclusions.
Does PurinaCare® utilize a benefits schedule for claims not related to Preventive Care?
You say you cover hereditary conditions. Wouldn’t those be excluded as pre-existing conditions?
We cover hereditary conditions that have not manifested or been diagnosed prior to the effective date of the policy or otherwise met the requirements of a pre-existing condition under the terms of the policy.
How long do I have to submit a claim?
To be eligible for payment, covered claims must be submitted during the applicable policy period and up to 60 days after the expiration date of the applicable policy.